Consolidated Asset Recovery Systems
  • 07-Dec-2017 to 05-Feb-2018 (EST)
  • Raleigh, NC, USA
  • Full Time

Competitive Benefit Offering - starting 1st of Month following 30-days


Consolidated Asset Recovery Systems, based in Raleigh, N.C., provides an industry-first fully integrated solution for tracking and recovering non-performing assets in the automotive industry. Our clients consist of leading financial institutions and automotive industry leaders who benefit from our complete suite of recovery and remarketing services monitored and managed within our award winning I-BEAM Web portal.

Our community is comprised of thousands of certified recovery specialists throughout the US. We provide managed services for Repossession, skip trace, Remarketing, legal (Replevin), and field services (door knock, debtor validation, in-field inspections).  Since our resources are shared across multiple lenders we can manage this recovery and remarketing process at about half the cost of the traditional Lender. When you join our team; you are welcomed into a family dedicated to creating rewarding service experiences for our customers.

We are seeking an experienced Vendor Services Specialist in our Raleigh, NC office.

Essential Job Functions: This position is primarily responsible for on-boarding new vendors (recovery/skip trace/field service/remarketing service/legal service agents) and maintaining vendor performance by performing the following duties.

  • Contracting new vendors, training vendors on our I-BEAM portal and vendor performance compliance. 
  • Identifying and makes recommendations for additional areas which need more agent vendors or replacement coverage.
  • Monitors and keeps organized records of insurance, certificate renewals, cancelations and policy changes for all vendors according to company guidelines. 
  • Handles compliance issues on a daily basis including but not limited to agent updates and overdue cases.
  • Handles any property damage claims as first point of contact for escalation from either Operations or Remarketing, and documents in the compliance incident manual.  Escalates liability claims where needed.
  • Monitors condition report completion, vendor invoicing on the portal, proper storage and release of vehicles according to CARS guidelines. 
  • Partners with CARS Operations Management Team, Quality Services, Remarketing and Compliance to ensure all escalations are handled in a timely manner.
  • All other tasks assigned by management.

Desired Qualifications

  • Associate's degree in Business Administration or related field with 1-3 years' experience within training, vendor negotiations and working with service level agreements. 
  • Automotive insurance industry, Banking or asset resolution experience preferred but not required for the right candidate.
  • Must be extremely reliable, detail oriented and customer-focused. 
  • Must have excellent time management and strong communication skills.
  • Technical savvy individual that loves learning new software applications.
  • A positive personality, great phone voice, professional work ethic, dependability, loyalty and a desire to succeed for both yourself and your team.

Physical Demands and Work Environment: This job requires routine desk and computer work. No travel is required.

Consolidated Asset Recovery Systems is an equal employment opportunity employer and does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability, age, genetic information, or any other characteristic protected by law (referred to as "protected status"). This nondiscrimination policy extends to all terms, conditions and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits and termination of employment.

Consolidated Asset Recovery Systems
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